Watch Officer (Day Shift)
About The Position
The Day Shift Watch Officer is a critical frontline role within our Company’s Resiliency Center, responsible for maintaining real-time situational awareness and threat monitoring during peak global business hours. Reporting to the Director of Watch Desk Operations, this role serves as the lead tactical interface for incident triage, information coordination, and crisis escalation. The successful candidate will thrive in a dynamic, high-visibility environment, utilizing advanced technology platforms and AI-driven tools to protect our Company’s people, operations, and assets while collaborating actively with cross-functional business partners.
Requirements
- Bachelor’s degree required.
- At least 3 years of experience in a Global Security Operations Center (GSOC), intelligence watch floor, emergency dispatch, or similar fast-paced monitoring environment.
- Experience using situational awareness and threat intelligence platforms.
- Alarm Management
- Alarm Monitoring
- Asset Protection
- Business Continuity Management (BCM)
- Business Continuity Planning (BCP)
- Contingency Planning
- Contractor Management
- Crisis Management
- Decision Making
- Detail-Oriented
- Emergency Notification Systems
- Event Monitoring
- Incident Analysis
- Incident Management
- Incident Reporting
- Incident Response
- Interpersonal Relationships
- Investigation Techniques
- IT Security Auditing
- Lease Administration
- Project Risk Assessments
- Real Estate Management
- Real Time Monitoring
- Right-Of-Way (ROW) Acquisitions
Nice To Haves
- Experience in a corporate security environment.
- Familiarity with mass notification and crisis management systems.
- Prior military or law enforcement experience in an operational role.
Responsibilities
- Conduct continuous real-time monitoring of global events, utilizing integrated threat intelligence and situational awareness platforms to identify potential risks to our Company.
- Perform initial triage, impact assessment, and rapid escalation of emerging incidents, ensuring timely and accurate information flow to leadership and relevant business units.
- Draft and disseminate clear, concise incident reports, travel security advisories, and daily intelligence summaries for enterprise stakeholders.
- Act as the primary point of contact for employee assistance and travel risk inquiries during daytime operations, providing immediate guidance and support.
- Coordinate seamlessly with the Night Shift team during shift handovers to ensure total continuity of operations and situational awareness.
- Assist in the continuous improvement of watch desk workflows, including the testing and adoption of new technological platforms and AI-assisted operational procedures.
- Perform other duties as assigned or as required based on the evolving needs of our Company.
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays
- vacation
- compassionate and sick days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
