Watch Officer
About The Position
If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Watch Officer. Clearance: Active DoD Secret Clearance The NOC Watch Officer is responsible for the continuous, 24/7/365 monitoring and operational availability of the enterprise network. Working directly on the operations watch floor, you will serve as the primary line of defense in maintaining comprehensive situational awareness, detecting network outages, and orchestrating rapid responses to high-priority incidents. This role requires close coordination with cybersecurity teams, field engineers, and senior leadership to ensure uninterrupted mission capability.
Requirements
- Active DoD Secret Clearance
- High school diploma or equivalent
- Security+ Certification
- 7+ years of relevant IT experience
- Experience in a NOC, SOC, help desk, command center, or DoD watch environment
- Experience with Microsoft Office
- Verbal and written communication skills
- Ability to work both collaboratively and individually
- Critical Thinking Skills
Responsibilities
- Monitor the operational status of the enterprise network services and systems
- Receive and track network outages, incidents, and significant events
- Maintain situational awareness for the operations center/watch floor
- Coordinate with network operations, cybersecurity, service desk, field teams and stakeholders
- Escalate significant incidents to the technical teams and leadership
- Track incidents through resolution and ensure proper documentation
- Prepare shift turnover reports, daily operational summaries, and incident reports
- Participate in incident bridges or conference calls during major outages
- Monitor trouble tickets
- Regulate the operation and installation of network systems, architecture, and topology
- Monitor networks, troubleshoot, and analyze performance
- Identify and isolate issues, minimizing network outages, degradation, latency, packet loss, and connectivity issues
Benefits
- Health, dental, and vision insurance
- 401(k) plan with company matching
- Flexible Spending Accounts (FSA)
- Company-funded disability and life insurance
- Paid time off (PTO) and company-paid holidays
- Employee Assistance Program (EAP)
- Educational assistance and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
