Watch Officer/Sys Admin - Storage (24x7x365)
About The Position
SHR Consulting Group is seeking Storage Services Watch Officers to staff a continuous 24x7x365 watch supporting the DISA J-9 Hosting and Compute enterprise storage, backup, and failover environment. This team is the first line of detection and response for storage system faults across an approximately 25-petabyte multi-fabric SAN supporting Command and Control and Continuity of Operations data requirements. Watch personnel monitor the environment, respond to faults, assist customers with storage, failover, and backup needs, and hold a formal Watch Officer certification maintained through a Qualification Board of on-staff subject matter experts. This role is well suited to a systems administrator who wants deep operational exposure to enterprise storage on a stable shift schedule.
Requirements
- Systems administration or NOC/watch floor experience in an enterprise infrastructure environment
- Working familiarity with enterprise storage and/or backup and recovery platforms and their monitoring and alerting tools
- Demonstrated ability to conduct service interruption event management, triage, and escalation under time pressure
- Ability to follow and contribute to detailed Standard Operating Procedures and maintain disciplined shift turnover
- Willingness and availability to work rotating shifts including nights, weekends, and holidays
- Clear oral and written communication, including customer-facing incident communication and Government notification
- DoD 8570.01-M / DoD 8140 IAT Level II certification required prior to start.
- Computing environment certification in storage- or server-related technologies required.
- Active Top Secret clearance required for the majority of positions on this team; a limited number of positions may be filled at the Secret level.
- U.S. citizenship required.
Nice To Haves
- Experience in a DoD or comparable large, complex enterprise IT environment preferred
Responsibilities
- Provide continuous 24x7x365 monitoring of the enterprise storage, backup, and failover environment from the designated duty location
- Detect, triage, and respond to system faults across the storage area network, backup infrastructure, and clustered failover environments
- Assist customers with storage, failover, and backup needs, escalating to Tier III subject matter experts as required
- Monitor nightly backup job reports, identify failed jobs, and initiate troubleshooting or escalation
- Escalate and notify Government personnel within one (1) hour of identification of system degradation, and record issues and corrective actions taken
- Execute established Standard Operating Procedures for fault response, notification, and shift turnover
- Attain and sustain Storage Services Watch Officer certification, including periodic re-training and testing by a Qualification Board of on-staff subject matter experts
- Contribute to updates of SOPs and training materials as storage technology changes
- Support disaster recovery testing, quarterly customer failover testing, and cluster health checks
- Maintain accurate watch logs and contribute to incident, change request, and work order reporting
Benefits
- Competitive salary commensurate with experience and clearance level
- Comprehensive medical, dental, and vision coverage
- 401(k) with company contribution
- Paid time off and eleven federal holidays
- Certification reimbursement and training support (DoD 8140 baseline and computing environment certifications)
- Life and disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
