Wash & Detail Manager

National Indoor RV Centers • Lebanon, TN

6d • Onsite

About The Position

National Indoor RV Centers is looking for a manager to lead our Phoenix Wash & Detail Department. Come and work at our state-of-the-art location. We are a premier full-service RV company that values lasting relationships with our employees, customers, and the community. We are growing fast and looking for those who are eager to become a long-term valued member of our NIRVC family. If you want to work for the BEST... then we want to hear from you.

Requirements

• High School diploma, or equivalent work-related experience
• 5-10 years of customer service experience in a management role
• Team Manager of large crew - This is not a desk job; you will be working with your team for most of the day
• Able to train and retrain current employees and new employees using provided training methods
• Able to process paperwork (Windows Applications, Word, Excel, Outlook, etc.)
• Able to follow processes and procedures
• On your feet most of your shift
• Multitasking is a must
• Great communication skills required
• Customer service is vital
• Mechanically inclined
• Working Outdoors (in/around water)
• Being Aware and Attentive to Surroundings
• Adapt to change with a growing company
• Willing to come in on some weekends if needed
• Cleanliness is a must
• Attend critical meetings and be able to provide feedback on operations
• Demonstrated ability to establish structure, systems, and process to keep up with rapid growth.
• Ability to work well with others – we want to keep our place a friendly and cooperative workplace
• Positive and Can-Do attitude
• Drug free - must pass a drug test
• Legally able to work in the USA – we are an E-Verify employer
• Clean-cut appearance
• Valid driver’s license with a clean driving record

Nice To Haves

• Prior experience in valet or wash/detailing or a related field is preferred
• Knowledge of Wash and Detail a strong plus.

Responsibilities

• Oversee the daily operations of the RV valet and wash/detail departments
• Manage a team of valet/porters, and third-party wash/detail technicians ensuring that all RVs are cleaned and detailed to a high standard, including washing, waxing, interior detailing/cleaning, and maintain a safe and efficient work environment
• Schedule washing and detailing of coaches on the lot
• Ensure move requests, valet moves, wash bay, exterior and interior building maintenance is being performed and kept to standard
• Be the main point of contact for storage customers for the facility
• Coordinate move requests for storage customers, working with the corporate office to ensure storage levels are closely monitored and managed
• Work with the sales and service departments to deliver superior customer service
• Ensure all coaches meet our high standards through quality control checks
• Approve units for release to customer
• Manage inventory levels of cleaning and detailing supplies, and order supplies as needed
• Oversee proper customer billing for third-party wash/detail company
• Hire, train, and manage a team of RV valet/porters
• Develop and maintain standard operating procedures for the valet department, while also ensuring third-party wash/detail company meets NIRVC standards
• Be sure all policies and procedures are followed and executed in a timely manner
• Manage all team members in the department
• Recruit & training new team members
• Provide excellent customer service and address any customer concerns or complaints in a timely manner
• Analyze department performance and develop strategies to increase efficiency and profitability
• Maintain equipment and ensure that it is in good working order

Benefits

• Medical, Dental, and Vision – Available 1st of the month following 30 days of employment
• Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
• 401K
• Over 100 hours of PTO in the 1st year
• 4 paid Holidays and 40 hours of Floating Holiday
• Industry leading pay
• Brand new facilities
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED