Warranty Writer

H & R Agri-Power•Russellville, KY

28d

About The Position

H&R Agri-Power is currently seeking a highly self-motivated individual to join our service team as a Service/Warranty Writer. Job duties include Responsible for writing customer and internal repair tickets. Includes comprehending technician write up and figuring costs of bills. Process, file and track warranty claims. Research job codes for actions taken for repairs on warranty work. Coordinate with manager and prepare repair order for authorization as per warranty requirement Responsible for communicating with manufacturers, securing replacement parts and repairs for defective merchandise. Order parts for service repairs. Responsible for taking phone calls and scheduling warranty/regular customer repairs. Be able to interpret parts diagrams/schematics and translate repair information. Assist the manager in maintaining accurate and on time reports/tickets relative to any service done through the department Candidates for the position should have excellent communication and interpersonal skills, be customer service oriented and have a strong work ethic.

Requirements

Candidates should also have a basic knowledge of agriculture equipment
be able to work independently
multi-task while maintaining a high level of accuracy
be proficient in Microsoft Excel and Word
Candidates must be mature, prompt and professional in every way
Specific hours worked per week vary so some flexibility and a willing attitude are a must

Responsibilities

writing customer and internal repair tickets
comprehending technician write up and figuring costs of bills
process, file and track warranty claims
research job codes for actions taken for repairs on warranty work
coordinate with manager and prepare repair order for authorization as per warranty requirement
communicating with manufacturers, securing replacement parts and repairs for defective merchandise
order parts for service repairs
taking phone calls and scheduling warranty/regular customer repairs
interpret parts diagrams/schematics and translate repair information
assist the manager in maintaining accurate and on time reports/tickets relative to any service done through the department