Warranty Writer - Remote

Avis Budget Group • Salt Lake City, UT

9d • Remote

About The Position

The Warranty Writer efficiently processes complex manufacturer warranty claims and other electronic repair orders. This is a remote, piecework structure position.

Requirements

• Minimum of a High School Diploma or GED
• Minimum of 2 years administrative experience
• Minimum of 1 year warranty claim-related experience
• Strong customer service skills
• Demonstrated knowledge of policy and procedures of claims submissions and/or claims prep of original equipment manufacturers (OEMs)
• Ability to work in a team environment as well as individually
• Strong written and verbal communication, interpersonal, and organizational skills
• Strong PC and Microsoft Office (Word, PowerPoint, Excel) skills
• Ability to communicate effectively and efficiently and interact with all levels of the organization

Nice To Haves

• Prior auto and/or dealership experience preferred

Responsibilities

• Prepare and process complex vehicle warranty claims and non-warranty Electronic Repair Orders in designated timeframes across multiple lines with high level of attention to detail
• Reconcile / correct (when applicable) rejected claims in a timely, efficient manner
• Attend occasional meetings, as needed – some optional, some mandatory
• Reconcile / Process multiple location queue’s to reduce aging ERO’s
• Contact OEMs for necessary approvals and/or goodwill (after warranty) adjustments and processing concerns
• Obtain approvals and adjustments within the organization’s and the manufacturer's policies and procedures
• Produce various claims processing productivity reports
• Report unresolved concerns and/or problems to Warranty Specialist / Manager
• Maintain regular contact with management, Warranty and Maintenance Staff

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED