Warranty Support Specialist I

AAON, Inc. • Tulsa, OK

1d • Onsite

About The Position

The Warranty Support Specialist I at AAON is an entry‑level role responsible for supporting the processing and administration of warranty claims in accordance with established policies and procedures. This position focuses on reviewing routine warranty claims, maintaining accurate documentation, and providing timely support to customers, service providers, and internal departments. The specialist works under guidance and supports the Warranty Support Specialist II and broader warranty team to ensure claims are handled efficiently and accurately. This role is ideal for individuals beginning a career in warranty administration or customer/technical support within a manufacturing or HVAC environment. Primary Duties The Warranty Support Specialist I supports standard warranty claim processing and assists with administrative and customer service activities related to warranty operations. Primary duties may include, but are not limited to: Review and process routine or low‑mid complexity warranty claims following established guidelines. Verify warranty eligibility, claim documentation, and basic claim details for accuracy and completeness. Communicate with customers and service providers to request missing information or provide claim status updates. Enter, update, and maintain warranty claim data accurately in warranty management systems. Escalate complex, high‑value, or disputed claims to Warranty Support Specialist II or leadership per defined procedures. Assist with maintaining warranty documentation and reference materials. Support audits and compliance activities by ensuring accurate records and adherence to procedures. Participate in training to build product knowledge, system proficiency, and understanding of warranty policies. Collaborate with team members to meet department quality, accuracy, and productivity goals.

Requirements

• Requires a high school diploma or GED
• 0–2 years of experience in customer service, administrative support, or a related role preferred
• Basic understanding of customer service principles and administrative processes
• Ability to follow established procedures and guidelines
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office and ability to learn warranty management systems
• Clear written and verbal communication skills
• Ability to manage multiple tasks and prioritize workload in a structured environment
• Willingness to learn technical concepts related to HVAC equipment and warranty policies
• Any combination of education and experience that provides an equivalent background
• Ability to sit and work at a computer for extended periods
• Visual acuity for reviewing documentation and data
• Mental focus to manage multiple routine tasks and follow established workflows

Nice To Haves

• Associate’s degree or coursework in Business, Technical Studies, or a related field

Responsibilities

• Review and process routine or low‑mid complexity warranty claims following established guidelines.
• Verify warranty eligibility, claim documentation, and basic claim details for accuracy and completeness.
• Communicate with customers and service providers to request missing information or provide claim status updates.
• Enter, update, and maintain warranty claim data accurately in warranty management systems.
• Escalate complex, high‑value, or disputed claims to Warranty Support Specialist II or leadership per defined procedures.
• Assist with maintaining warranty documentation and reference materials.
• Support audits and compliance activities by ensuring accurate records and adherence to procedures.
• Participate in training to build product knowledge, system proficiency, and understanding of warranty policies.
• Collaborate with team members to meet department quality, accuracy, and productivity goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees