Support Specialist I

Virgin Hotels • Las Vegas, NV

1d • Onsite

About The Position

The incumbent in this position is responsible for monitoring, configuring,
maintaining, installation, and removal of Virgin Hotels Las Vegas (VHLV)
technology hardware and software; responsible for basic troubleshooting of all
technology problems associated with property technology; adhere to user security
policies for all systems; responsible for providing IT service desk support for
all Team Members and other users of property technology.

Requirements

• Current, legal and unrestricted ability to work in the United States
• Knowledge of Help Desk and IT operations
• Familiarity with various PC, POS, and printer hardware and software platforms
• Familiarity with i5 software
• Good technical and communication skills. These skills and abilities are typically acquired through six months to one year experience in a computer operator or technical support position

Nice To Haves

• Experience with Agilysys LMS, Infogenesis, and Stratton Warren preferred
• Comp TIA A+ Certification, preferred but not required

Responsibilities

• Provide telephone, remote, or in-person IT service and support to all VHLV team members or other property technology users
• Record all Help Desk interactions according to IT procedures
• Resolve basic to intermediate technology problems
• Setup and prepare technological equipment for operation, in accordance with Information Technology policies and user needs
• Perform basic troubleshooting of hardware and software on all systems. Utilize contracted vendors for assistance if problem persists after troubleshooting process
• Perform preventative maintenance procedures on all technological equipment on a scheduled basis
• Communicate as directed with all Team Members and non-VHLV technology users regarding technological upgrades, system maintenance, or other technology related information
• Functional knowledge of property network infrastructure including IDF locations, wireless configuration, and network topology
• Basic i5 operations including error monitoring, user security, and printing
• Inventory equipment, software, and other VHLV technology
• Maintain compliance with Gaming, Sarbanes-Oxley, and PCI requirements
• Remain cognizant of changes in technology
• Any other functions deemed necessary
• Must be physically present at work, in assigned workstation, to perform all functions required of the position
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees