Technical Support Specialist I

DIESEL LAPTOPS LLC • Irmo, SC

2d

About The Position

The IT Tech Support Level 1 Technician is responsible for working with customers affecting quick and permanent solutions when issues or requests are reported by the end user. The ideal candidate should be comfortable working in a fast-paced environment. To ensure success, the IT Tech Support Level 1 Technician should exhibit organizational and strong communication skills with meticulous attention to detail.

Requirements

• Equivalent Education Level Required: High school diploma or equivalent.
• Experience Required: Customer service or technical support is a plus
• Knowledge Required: Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment.
• Ability to read, write, evaluate, and apply information.
• Ability to interact professionally and exhibit appropriate social skills.
• Ability to maintain confidential information and professional boundaries.
• Ability to understand and ensure compliance with policies, procedures, and laws.
• Ability to develop and maintain business relationships.
• Proficient in MS Office.
• Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers.
• Available as needed with appropriate notice, but no significant travel is anticipated for this position.
• Must be eligible to work in the USA.
• May be subject to criminal background checks.

Responsibilities

• Managing incoming calls and customer service inquiries
• Identifying and assessing customers’ needs to achieve customer satisfaction
• Troubleshooting technical issues as identified
• Creating detailed records regarding reported requests, issues, and solutions
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Adhering to all corporate policies, practices, and controls.
• Other Duties as Assigned

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a passionate and innovative team.
• Career growth and development opportunities.
• Collaborative and dynamic work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees