Warranty/Repair Specialist

Central Moloney•Pine Bluff, AR

2d•Onsite

About The Position

Central Moloney has been a trailblazer in manufacturing distribution transformers and transformer components since 1949. Our ISO 9001-certified legacy is built on delivering top-notch products, on-time reliability, and pushing the boundaries of excellence. Join us in powering a future resonating with Central Moloney's strength.

Requirements

High school diploma or GED required
2+ years of experience in warranty administration, quality, customer service, manufacturing support, or technical service environments.

Nice To Haves

Associate or bachelor’s degree in business, Engineering, Technical Services, Quality, or a related field preferred.
Experience working with ERP/CRM systems and warranty tracking tools preferred.

Responsibilities

Serve as a primary point of contact for customers regarding warranty inquiries and repair status
Review, validate, and process warranty claims for accuracy, eligibility, and compliance with warranty terms
Determine appropriate corrective action, including repair, replacement, or credit authorization
Maintain accurate and complete warranty documentation and claim records
Analyze reported product failures or defects to identify root causes and trends
Collaborate with Quality, Engineering, and Production teams to address recurring issues
Assist with continuous improvement initiatives related to product reliability and service processes.
Support audits and internal reviews related to warranty and service processes
Enter and maintain warranty data in ERP, CRM, or service management systems