Warranty Specialist - Spokane, WA

Jeld-Wen Inc. • Spokane, WA

12d • $23 - $38 • Onsite

About The Position

The Warranty Specialist position is responsible for customer satisfaction in the management of warranty and service.

Requirements

• High School Diploma/GED required.
• Experience with database software, ability to quickly learn new software.
• Minimum of 2 years of experience in a customer service role.
• Deadline and detail oriented.
• Ability to work under limited supervision.
• Strong verbal and written communications skills.
• Ability to diffuse difficult conversations.
• Proven problem solving skills.
• Highly proficient in Microsoft Office.
• Proficient in basic data entry
• Works well in a team environment, with a diverse workforce.
• Ability to perform several tasks concurrently with ease and professionalism.
• Strong math skills.

Nice To Haves

• Associate's degree preferred or 5 years of experience in construction industry or manufacturing.
• Must be highly proficient in Microsoft Office including Outlook, Word, and Excel.
• Understand the construction industry and have some technical window knowledge.

Responsibilities

• Follow established safety rules and actively participate the company’s Accident Prevent Program.
• Understand customer requirements and make commitments, considering VPI capacities. Communicate those commitments to the customer by email, phone, text message, etc.
• Work closely with customers, the outside sales team and field service technicians to satisfy customer requests promptly.
• Make independent decisions to satisfy customer needs, such as contracting third-party subcontractors, ordering specialty equipment, local jurisdictions (permits), and hiring temporary labor.
• Receive, edit, input and confirm customer orders and quotations using the company ERP.
• Create and distribute change order requests as needed. Process credit card authorization forms.
• Schedule work to be performed by service techs using Cantor, Salesforce, SharePoint and Procore.
• Maintain close relationships with jobsite professionals. You are the communication link related to all facets of a service, including scheduling, production, delivery, and punch lists completion.
• Other administrative functions as needed.

Benefits

• medical
• dental
• vision
• basic life insurance
• 15 days’ vacation leave annually
• ten paid holidays
• 401k Retirement Savings Plan
• Prescription Drug Plan
• Flexible Spending Account (FSA)
• Health Reimbursement Account (HRA)
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED