Warranty Specialist

Detroit Manufacturing Systems•Detroit, MI

2d•Hybrid

About The Position

The Quality Warranty Specialist is responsible for managing and coordinating warranty-related activities as the key liaison between OEM customers, internal quality teams, manufacturing operations, supplier quality, and engineering departments, by assisting in rapid problem identification, containment, investigation, and resolution of warranty and field quality concerns while ensuring accurate documentation, communication, and escalation management.

Requirements

Knowledge of automotive quality systems and standards including: IATF 16949, ISO 9001
Experience working with OEM customers and dealership warranty processes preferred.
Strong analytical, organizational, and communication skills.
Ability to work cross-functionally in fast-paced manufacturing and customer environments.
Proficiency with Microsoft Office (Excel, Word, PPT, Power-BI), warranty databases, and quality reporting systems.

Nice To Haves

Root cause analysis and corrective action management
Customer-facing communication and presentation skills
Warranty claim systems and OEM portals
Technical problem-solving abilities
Data analysis and reporting
Project coordination and escalation management
Knowledge of automotive manufacturing and assembly processes

Responsibilities

Coordinate and manage warranty claims from OEM customers
Perform on-site warranty claim and failed part reviews with OEM/customer representatives
Review customer-submitted warranty data, photos, claim information
Conduct, in conjunction with designated Quality Engineers/Quality Manager, initial problem/error state assessments of failed warranty components and field issues
Determine whether failures are attributable to: Supplier quality issues, Internal manufacturing or assembly defects, OEM/dealership handling or assembly plant concerns, Customer abuse, misuse, or environmental conditions
Assist quality engineers in containment activities, identifying failure trends and risk assessment and document via 8D or similar customer required format
Ensure proper identification, labeling, documentation, and traceability of returned warranty parts
Coordinate distribution of failed parts to the appropriate: Quality department, Supplier Quality Engineering (SQE), Product Engineering, Manufacturing Engineering, Laboratory or testing facility
Track warranty concern resolution activities with cross-functional teams, track for timely containment implementation, root cause analysis and permanent corrective action implementation
Ensure warranty clean points and issue closure documentation are completed accurately and on time.
Collaborate with engineering and manufacturing teams to implement lessons learned & read across programs and facilities.
Attend customer and OEM meetings to provide updates on warranty investigations, containment actions, and corrective action status.
Maintain professional customer relationships while supporting timely issue resolution.
Communicate significant warranty concerns, field issues, and emerging trends to leadership teams.
Escalate potential safety, regulatory, or high-impact field issues appropriately.