Warranty Service Technician (Level I or Level II)

Andersen•Boise, ID

1d•$25 - $35•Onsite

About The Position

At Renewal by Andersen, we take pride in craftsmanship, professionalism, and delivering an outstanding customer experience. Our teams work collaboratively, take ownership of their work, and are committed to doing the job right the first time. We are seeking a Warranty Service Technician to diagnose, troubleshoot, and repair previously installed windows and doors. This field-based role plays a critical part in resolving warranty claims accurately, efficiently, and professionally—helping ensure customer satisfaction and long-term trust in our products and services. This position may be hired at Level I or Level II, depending on experience, technical skillset, and demonstrated capability. Level II technicians take on more complex diagnostics, escalations, and advanced service work. If you have hands-on window installation or service experience, enjoy problem-solving, and take pride in quality workmanship, this role may be a great fit.

Requirements

High school diploma or equivalent experience
Valid driver’s license with an insurable driving record
Ability to pass a criminal background check and drug screen
Basic knowledge of construction, carpentry, remodeling, framing, and building materials
Ability to dismantle and reassemble windows, window coverings, and hardware
Strong analytical problem-solving and decision-making skills
Excellent interpersonal communication skills, including listening and empathy
Ability to confidently and professionally handle conflict or confrontation
Ability to work independently with minimal supervision
Flexibility to adapt to schedule changes, work variable hours, and work overtime as needed
Basic math skills and legible written communication

Nice To Haves

Two or more years of window installation or service experience preferred

Responsibilities

Service and repair previously installed Renewal by Andersen windows and doors
Diagnose warranty issues and determine appropriate corrective actions
Take accurate measurements for repairs and replacements
Analyze customer situations and verify corrective actions resolve the issue efficiently and cost-effectively
Communicate service issues and solutions with internal teams
Keep managers and team members informed of customer interactions and work completed
Follow current product specifications, installation standards, safety protocols, and process updates
Maintain organized service inventory and request material replenishment as needed
Complete all Renewal by Andersen paperwork, forms, FSL App entries, and WOLIs accurately and on time (within required timelines)
Portray a professional image through appearance, vehicle condition, and conduct in customers’ homes
Provide a high level of customer satisfaction and exceed customer expectations
Adhere to work timelines, meet deadlines, and take ownership of responsibilities
Perform other duties as assigned
Maintain 70–75% monthly NPS
Working knowledge of Renewal by Andersen windows, doors, and warranty standards
Efficiently diagnose standard warranty issues and implement proper solutions
Replace essential service components (sashes, screens, hardware, panels)
Use a caulk gun efficiently and follow Renewal by Andersen caulking protocols for basic window applications
Perform basic interior service work and demonstrate a willingness to learn advanced techniques
Safely establish fall protection and anchor points
Cut and install Fibrex and L-Trim on basic window applications
Properly and safely use power tools (chop saw, table saw, circular saw, reciprocating saw)
Maintain 75–85% monthly NPS
Confidently manage escalated or complex homeowner situations
Diagnose improper installations and identify corrective solutions
Diagnose and resolve air and water intrusion issues
Pull and reset full window and patio door units across all styles
Demonstrate advanced knowledge of Renewal by Andersen installation techniques, including: Wood sash / wood pocket window applications Nail flange window applications Insulated glass units Hinged and gliding doors
Use a metal brake and coil wrap effectively
Perform basic window mulls
Enforce and model all Renewal by Andersen safety protocols