Service and Warranty Technician

Stronghouse•Fort Wayne, IN

13d

About The Position

Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes. We are seeking an experienced, detail-oriented service and warranty manager to join our team. In this role, you will be responsible to provide management, planning and execution of all aspects of service and warranty across all product categories – roofing and windows. Role Description and Expectations Promote and comply with all company safety policies Maintain, develop and implement policies and procedures necessary to facilitate service Manage daily operations of service and warranty to ensure the highest level of customer service, while addressing issues quickly Must be able to troubleshoot issues for warranty services Manage internal process for each warranty service from set-up to Understand the requirements of the customer (internal/external) and quality work Track changes to work Keep detailed notes. Recommend best practices, improvements for production, performance, quality and safety in our Service Department Provide reporting as deemed Performs window and door measurements and places orders through manufacturer portals as needed Actively communicate with vendors for products needed to complete Conduct post installation quality control checks for window/door installations Ability to travel as required Other duties as assigned

Requirements

3-5 years of experience in a Service/Warranty (Experience with roofing and window repair needed)
Iphone and Ipad skills, required including Microsoft
3- 5 years of experience in exterior home remodeling (installation and/or repair)
Self-motivated and dynamic individual
Strong communication skills, including the ability to explain and teach methods
Demonstrated ability to problem solve, multi-task, work independently and make informed/correct decisions using best quality
Have solid time management, organizational and planning skills in order to maintain schedules, budgets and track progress of multiple services at a
Broad knowledge of service and warranty principles, practices and
Ability to perform in a team
Willing to learn and accept
Perform work sitting, standing, walking and on jobsites for 8-10 hours per day, 5 days
While performing the duties of this job, the employee is regularly required to talk or hear and go between jobsites and office
The employee frequently is required to stand; walk; sit; computer

Responsibilities

Promote and comply with all company safety policies
Maintain, develop and implement policies and procedures necessary to facilitate service
Manage daily operations of service and warranty to ensure the highest level of customer service, while addressing issues quickly
Must be able to troubleshoot issues for warranty services
Manage internal process for each warranty service from set-up to
Understand the requirements of the customer (internal/external) and quality work
Track changes to work Keep detailed notes.
Recommend best practices, improvements for production, performance, quality and safety in our Service Department
Provide reporting as deemed
Performs window and door measurements and places orders through manufacturer portals as needed
Actively communicate with vendors for products needed to complete
Conduct post installation quality control checks for window/door installations
Ability to travel as required
Other duties as assigned