Service and Warranty Admin
About The Position
RBM OF ALPHARETTA MERCEDES-BENZ RBM of Alpharetta is a luxury car dealership with a focus on providing excellent customer service to our clients by making sure we take GREAT care of our associates. At RBM you can expect a positive company culture with a focus on creating work/life balance for our team members. We know that happy employees make happy customers! Proudly serving Alpharetta, Atlanta, Duluth, Roswell, Cumming, John's Creek, Buford, Woodstock, Canton, Forsyth, Fulton, Cobb, Gwinnett, Cherokee, and surrounding areas! Employee benefits matter, so we offer a variety of company-paid and voluntary options to meet your needs. Competitive total compensation package! Hourly rate based on skills and experience Get paid EVERY FRIDAY by direct deposit Customer Satisfaction bonuses Paid holidays, sick time, and vacations – Start earning vacation time on your very 1st paycheck! Paid training and Mercedes-Benz certification Career paths in Sales or Service department Dealership is closed Sundays so you can enjoy time with your family and friends Insurance and retirement benefits available Medical and dental coverage Company contribution to Health Savings Account for eligible HDHP participants Voluntary long-term and short-term disability insurance available $25,000 company-paid life insurance for full-time employees (additional coverage available) 401(k) retirement plan with company match Employee discounts for parts, vehicle service, detail/carwash services, and vehicle purchases Onsite parking RBM of Alpharetta Mercedes-Benz Automotive Service Booker Essential Job Functions: Ensure repair orders are accurate and complete according to Mercedes-Benz and dealership standards. Verify flagged technician labor and comments. Ensure corresponding parts, labor and applicable charges are billed correctly. Verify appropriate documentation is included. Monitor comebacks and Warranty Key Performance Indicators. Provide timely and accurate reports and administrative assistance as needed. Proactively communicate potential issues with management and other departments via text, email, and/or phone in order to support our goal of providing the best possible customer experience. Maintain a professional attitude, appearance, and work space. Complete required Mercedes-Benz and dealership training. Abide by company policy, departmental best practices/procedures, and perform other duties as assigned. QualificationsRequirements and Qualifications: Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries. Authorized to work in the USA for any employer with high school diploma (or equivalent). Previous experience in a similar role with similar responsibilities is preferred. Mercedes-Benz experience and ADP knowledge is preferred. Basic communication, problem solving skills, and mathematical skills using American units of measure. Physical activities include: remain stationary for long periods of time, operating office equipment, and repetitive motion. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RBM of Alpharetta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.
Requirements
- Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
- Authorized to work in the USA for any employer with high school diploma (or equivalent).
- Basic communication, problem solving skills, and mathematical skills using American units of measure.
- Physical activities include: remain stationary for long periods of time, operating office equipment, and repetitive motion.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Nice To Haves
- Previous experience in a similar role with similar responsibilities is preferred.
- Mercedes-Benz experience and ADP knowledge is preferred.
Responsibilities
- Ensure repair orders are accurate and complete according to Mercedes-Benz and dealership standards.
- Verify flagged technician labor and comments.
- Ensure corresponding parts, labor and applicable charges are billed correctly.
- Verify appropriate documentation is included.
- Monitor comebacks and Warranty Key Performance Indicators.
- Provide timely and accurate reports and administrative assistance as needed.
- Proactively communicate potential issues with management and other departments via text, email, and/or phone in order to support our goal of providing the best possible customer experience.
- Maintain a professional attitude, appearance, and work space.
- Complete required Mercedes-Benz and dealership training.
- Abide by company policy, departmental best practices/procedures, and perform other duties as assigned.
Benefits
- Competitive total compensation package!
- Hourly rate based on skills and experience
- Get paid EVERY FRIDAY by direct deposit
- Customer Satisfaction bonuses
- Paid holidays, sick time, and vacations – Start earning vacation time on your very 1st paycheck!
- Paid training and Mercedes-Benz certification
- Career paths in Sales or Service department
- Dealership is closed Sundays so you can enjoy time with your family and friends
- Insurance and retirement benefits available
- Medical and dental coverage
- Company contribution to Health Savings Account for eligible HDHP participants
- Voluntary long-term and short-term disability insurance available
- $25,000 company-paid life insurance for full-time employees (additional coverage available)
- 401(k) retirement plan with company match
- Employee discounts for parts, vehicle service, detail/carwash services, and vehicle purchases
- Onsite parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
