HVAC Warranty Service Technician

IES Residential, Inc. • Austin, TX

12d

About The Position

We are seeking a highly skilled and customer-focused HVAC Warranty Service Technician to join our team in Austin, Texas. This role is responsible for performing system commissioning, routine maintenance, diagnostics, and repairs on residential and light commercial HVAC systems. The ideal candidate has a drive to grow with the company, strong interpersonal skills, strong technical expertise, exceptional problem-solving skills, and a commitment to delivering excellent customer service.

Requirements

• High school diploma or GED required.
• Minimum of 10 years experience servicing HVAC systems (residential and/or light commercial).
• Valid EPA Certification
• Strong understanding of electrical and mechanical components of HVAC systems.
• Proficient in using HVAC diagnostic tools and software.
• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• Must pass background check, drug screening, and have a valid driver’s license with clean driving record.
• Ability to lift and carry up to 75 lbs.
• Climb ladders, work in crawl spaces and attics, and handle outdoor conditions year-round.
• Work in environments involving dust, heat, noise, and tight spaces.

Responsibilities

• Respond promptly to residential and light commercial service requests.
• Use advanced diagnostic tools to troubleshoot and identify HVAC system malfunctions.
• Test and evaluate system components to determine necessary repairs or replacements.
• Perform preventive maintenance tasks, including cleaning and replacing filters, inspecting coils, checking refrigerant levels, and lubricating fans and motors.
• Conduct seasonal system tune-ups to ensure optimal performance and energy efficiency.
• Repair or replace defective parts such as compressors, thermostats, motors, and valves.
• Perform system upgrades or complete installations when necessary, following manufacturer specifications and code requirements.
• Communicate clearly and professionally with customers to explain system issues, proposed repairs, and maintenance options.
• Educate homeowners on system care, energy-saving tips, and available service plans.
• Maintain accurate and timely records of all service visits, including diagnostics, repairs performed, and parts used.
• Complete work orders, service tickets, and electronic documentation using mobile applications or standard forms.
• Follow all safety procedures, including the safe handling and disposal of refrigerants and hazardous materials.
• Ensure all work complies with local, state, and federal codes and environmental regulations.
• Coordinate with dispatchers and other technicians to optimize service routes and minimize downtime.
• Support teammates through knowledge sharing, mentoring, and collaboration on complex repairs.

Benefits

• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED