HVAC Warranty Technician

Airtron•Austin, TX

16h

About The Position

The HVAC Warranty Service Technician is responsible for delivering high-quality HVAC diagnostic, repair, and maintenance services on residential systems that fall under warranty coverage. Working under the direction of the Warranty Supervisor and Operations Management, this technician ensures timely resolution of customer concerns, verifies system performance, and maintains a strong focus on service quality, safety, and customer satisfaction.

Requirements

High school diploma or GED
1+ HVAC service experience
EPA Certification
Solder/Brazing skills
Good verbal and written communication skills

Nice To Haves

HVAC trade school certification
1-2 years’ experience in construction, HVAC or related experience
Ability to work overtime with little notice; weekend hours may occasionally be required
Must be able to communicate in English effectively, both verbally and in writing
Beginner computing skills and able to use a computer, laptop or tablet.
Basic proficiency in navigating the internet and email software such as Microsoft Outlook
Valid driver's license required

Responsibilities

Diagnose and repair residential HVAC systems covered under warranty.
Maintain and inspect ducting and HVAC equipment to ensure proper functioning and condition.
Identify issues, recommend solutions, and perform warranty-approved repairs in the field.
Troubleshoot systems and perform necessary adjustments, replacements, or maintenance.
Coordinate with dispatch and Warranty Supervisor to schedule and manage daily tasks.
Conduct system inspections and communicate any outstanding concerns to dispatch and the customer.
Clearly explain service and warranty repairs performed to both dispatch and the customer.
Ensure accurate documentation and reporting of service visits, findings, and completed work via company-issued tablet or forms.
Order necessary parts for warranty jobs and ensure readiness for scheduled appointments.
Transport parts, materials, and tools to job sites, and provide accountability for assigned items.
Maintain cleanliness and organization of work area and company vehicle.
Uphold company standards of performance, ethics, and customer service.
Ensure protective gear (e.g., floor savers) is worn when working in customer homes.
Adhere to safety policies and follow all applicable procedures.
Other duties as assigned.