Warranty Service Rep II MHW

Columbia Sportswear Company • Richmond, CA

1d

About The Position

As a Warranty Service Representative I, you’ll be the first point of contact for customers seeking support with their gear. You’ll play a key role in upholding our brand’s commitment to quality and customer satisfaction by helping resolve warranty issues with empathy, efficiency, and expertise.

Requirements

• A high school diploma or equivalent (technical training a plus).
• 2–5 years of experience in the outdoor industry or a related customer service role.
• A solid understanding of effective customer service strategies.
• Experience using phones and email as a primary communication tool.
• The ability to work cross-functionally and resolve issues with minimal supervision.

Nice To Haves

• Strong communicator with excellent verbal and written English skills.
• Customer-focused and solution-oriented.
• Comfortable working with people from diverse backgrounds and cultures.
• Organized and able to manage multiple priorities.
• A team player who thrives in a collaborative environment.

Responsibilities

• Communicate with customers via phone and email to address warranty requests and product inquiries.
• Collaborate cross-functionally with internal teams to resolve warranty issues efficiently.
• Prioritize and respond to urgent customer needs with professionalism and care.
• Support the sale of replacement parts over the phone when necessary.
• Represent Mountain Hardwear’s values and commitment to quality in every customer interaction.

Benefits

• 401k plan plus a generous company match
• medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account
• an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services)
• EAP + which is free and confidential 24/7/365 counseling services
• extensive wellness benefits
• employee discounts
• a generous time off program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED