Customer Service - Warranty Representative

TEKsystems•Oxnard, CA

3d•$22 - $22•Onsite

About The Position

The Warranty Services Representative provides advanced assistance to customers over the phone or through electronic communication in all aspects of warranty services requests such as dispatching, warranty validation, registration, vendor authorization, service provider recruiting and any other customer related requests.

Requirements

warranty claims
claim
customer support
Customer service
Excel
Data Entry
MS office
Excellent communication skills, written and verbal, with attention to detail and accuracy.
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
Demonstrates ability to work well with others in a matrix team environment.
Ability to read, write, and comprehend technical instructions, short correspondence, and memos.
Ability to support multiple products and prioritize multiple projects.
Experience in utilizing CRM and ERP Systems amongst other business software

Nice To Haves

Bilingual in Spanish preferred.

Responsibilities

Provides verbal and written assistance to customers on product services, and general product questions for complex multi-family and/or large scale commercial projects.
Explains and interprets warranty information to customers as they apply to products.
Arranges for malfunctioning or defective items to be returned for repair or replacement.
Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.
Coordinate dispatching third-party contractors
Follow-up on calls to ensure resolution.