Customer Service Account Coordinator - Warranty

True Manufacturing • O'fallon, MO

6d • Onsite

About The Position

The Warranty Customer Service Account Coordinator is responsible for processing all parts and labor warranty requests for US, Canada, Australia, Mexico, Central and South America.

Requirements

• High School diploma or general education degree (GED) required.
• One or more years of related customer service experience or True Manufacturing knowledge required.
• Possess strong verbal and written communication skills.
• Must be well organized and self-motivated.
• Must have the ability to work in a fast-paced environment and handle high call volume.
• Proficient in Microsoft Office applications.
• Ability to work in a team oriented environment with a positive, professional attitude.

Nice To Haves

• Knowledge of JDE, Epicor, Parts Inquiry, cabinet knowledge and previous customer service experience would be a plus.

Responsibilities

• Answer incoming phone calls (average 300 incoming calls weekly).
• Respond to emails from service agents, end users, dealers and sales force regarding parts and labor warranty.
• Verify cabinet warranty and quote warranty across all True Manufacturing companies.
• Recommend service companies.
• Track warranty parts shipments.
• Quote parts inventory and lead time.
• Enter warranty labor claims and warranty parts orders in our Warranty Claim Tracking software.
• Regular and reliable attendance in the office is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees