Warranty Coordinator

Heritage Carpet & Tile•Boynton Beach, FL

5d•Onsite

About The Position

The Warranty Coordinator is central to our operations, primarily responsible for scheduling and coordinating repair services with homeowners. Acting as the primary point of contact for warranty-related issues, they utilize our team of service technicians to ensure timely and efficient repairs. They handle all communication with homeowners regarding these appointments, ensuring clarity and satisfaction. Additionally, they manage warranty tickets, fostering strong relationships between the company, builder clients, and homeowners. Their role is crucial in ensuring consistent, high-quality customer service and maintaining our company's strong reputation. Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Requirements

High school diploma or GED diploma, or six months to three years’ related experience and/or training, or equivalent combination of education and experience.
Proficiency in Microsoft Office Suite.
Professional attitude and appearance.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Excellent organizational skills.
Multitasking and time-management skills, with the ability to prioritize tasks.
Customer service attitude.
Ability to work in a team environment.

Responsibilities

Schedules and coordinates repair services with homeowners, using in-depth knowledge of the company's warranty policies and procedures.
Serves as the primary point of contact for homeowners regarding warranty-related issues.
Manages warranty tickets, keeping track of all warranty tickets and their statuses, and ensuring they are processed and resolved efficiently according to established company procedures.
Utilizes subcontractors effectively for services, ensuring optimal use of resources and timely completion of all repairs.
Maintains strong relationships with builder clients and homeowners through effective communication and excellent customer service.
Regular and reliable attendance.