Warranty Repair and Return

JB Poindexter & Co•Salt Lake City, UT

3d•$27•Hybrid

About The Position

Returns and Repair is part of the Warranty team, acting as an expeditor between operations, customer service, warranty, and quality.

Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Must be able to manage multiple priorities and collaborate cross-functionally with on-site and remote teams to achieve results.
High School Diploma required or equivalent years of experience in clerical, accounting, or finance.
Work well within a team environment.
Ability to multitask, effective time management skills and a basis for action.
Must have fluent computer skills in Microsoft Office and related software packages.
Excellent written and verbal communication skills.
Mature judgment and decision-making ability.
Strong project management skills and the ability to work unaided if needed.
Adaptability and flexibility dealing with changing market and economic conditions.

Create garage report.
Communicate with the Warranty Manager to ensure smooth and seamless processing of warranty claims.
Work through RMAs on new returns to create SV tickets.
Work with transportation to ensure pink sheets are printed for caps.
Expedite warranty claims and prioritize order of repairs on warranties.
Create MRB for parts.
Communicate status of repairs on dealer inquiries
Prep warranty caps/covers for repair.
Windows out for window leaks
Remove the doors if necessary.
Remove any components needed for headliner replace/repair.
Spot in repairs
Fiberglass matting
Work with production to work warranty claims into line if necessary.
Repair caps that can be repaired without additional support
Organize and understand where caps are in the yard.
Move caps through JDE to completion.
Maintain and track list of stock caps in the yard.
Help other departments as needed