Warranty Processor - Pacific, WA

Freightliner Northwest • Pacific, WA

5d • $23 - $27 • Onsite

About The Position

Gordon Truck Centers, Inc. (GTC) is seeking a Warranty Processor for its dealership locations in Washington, including Pacific, WA, Ridgefield, WA, and Spokane, WA. GTC, established in 1986, is a network of 19 dealerships operating under various names such as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, Western Mountain Bus, and Freightliner of Hawaii. As a full-service dealership family for Freightliner, Western Star, and Wilson Trailer, GTC offers sales, financing, insurance, and servicing for medium and heavy-duty commercial trucks. The company prides itself on being a premier Dealership Family in the Pacific Northwest, committed to building a team of the best employees who deliver first-class service to customers safely and reliably. GTC offers a variety of career opportunities across its network and is looking for qualified individuals interested in joining the best Freightliner dealership in the Northwest.

Requirements

• High School diploma or equivalent preferred.
• One year of related equivalent repair shop experience preferred.
• Previous warranty processing experience strongly preferred.
• Familiarization with all phases of mechanical work performed at the dealership Service Department.
• Must be professional and safety-minded at all times.
• Strong computer and telephone skills.
• Excellent communication (both verbal and written) and listening skills.
• Good customer service skills.
• Ability to prioritize and multi-task.
• Able to work with minimal supervision and direction.
• Ability to work independently as well as part of a team.

Nice To Haves

• Previous warranty processing experience

Responsibilities

• Prepares vehicle warranty claims for entry into respective OEM systems, ensuring all supporting documentation is collected.
• Processes warranty claims in accordance with the organization’s and manufacturers’ policies, procedures, and guidelines.
• Proactively coaches service departments on warranty compliance guidelines and expectations.
• Communicates directly and effectively with shop management to achieve the highest recovery rates.
• Checks and trains other team members to verify chassis and components for Warranty.
• Is proficient with the warranty workflow processes within the company software system, Procede.
• Communicates with management regarding the status of warranty jobs, pending claims, and requests for further information from OEMs.
• Reconciles submitted claims, identifying and processing rejects that are out of established warranty guidelines, and documenting quality improvements.
• Supports the Accounting department in accurately coding and reconciling OEM warranty payments.
• Performs other duties as assigned based on business needs.

Benefits

• Healthcare plan covering medical, dental, vision, and prescription benefits for eligible employees.
• Basic group term life insurance policy.
• Employee Assistance Program (EAP).
• Company Health Savings Account (HSA) for eligible employees.
• Tuition reimbursement.
• Profit sharing.
• Traditional pre-tax 401(k) and post-tax Roth 401(k) options.
• Company match for 401(k) contributions (dollar for dollar up to 3% of income for qualifying employees).
• Paid vacation.
• Personal time off (PTO).
• Six (6) paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED