Warranty Pre-Authorization Specialist (Remote - Michigan)

Morley • UNAVAILABLE, Michigan

1d • Remote

About The Position

As a remote Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client. You'll work closely with automotive dealers on the pre-approval program. Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims. At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app. In cases where additional clarification is needed, you'll call the dealer to get things figured out.

Requirements

• Have an understanding of the automotive dealership environment
• Professional communication (written and spoken) and negotiation skills
• Excellent interpersonal skills
• Able to listen closely with attention to detail
• Analytical and organizational skills, process-oriented approach
• A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
• Computer proficiency
• Typing skills (at least 35 WPM)
• Must have the ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center's hours of operation: Monday - Friday, 8 a.m. - 8 p.m. Eastern time and Saturday, 8 a.m. - 5 p.m. Eastern time
• Must be able to stick to the schedule reliably
• Michigan resident
• Secluded and distraction-free work environment
• High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported

Nice To Haves

• Experience in warranty administration or a related profession

Responsibilities

• Serve as an expert consultant to dealership service managers on warranty administration and service operations
• Provide excellent customer service
• Analyze and identify warranty waste-reduction areas
• Help make sure the client’s warranty policies, bulletins and procedures are applied consistently
• Support the client's brand quality managers and engineering teams
• Deliver services that meet quality and productivity goals
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED