Warranty Parts Return Clerk (19858)

LA MESA RV INC•Phoenix, AZ

About The Position

La Mesa RV A family owned and operated company, La Mesa RV was founded in 1972. Our original location was in La Mesa, California. We have recently relocated to Phoenix, AZ. Our business philosophy is Customers and Employees are the most important people in the world. Putting this belief into practice has enabled James K, our founder, to guide LMRV on a path of growth and prosperity. LMRV has grown over the years to become one of the largest multi-location RV dealerships in the world and is recognized as a leader in the industry.

Requirements

Skills & Abilities: Demonstrable ability to multi-task and adhere to deadlines.
Utilizes problem solving skills for business related issues and works proactively to find solutions.
Ability to adapt to new processes and make adjustments as needed.
Requires ability to read, hear, speak, comprehend and carry out verbal and written instructions & Standard Operating Procedures (SOP).
Dependable and trustworthy.
Must be able to stay organized and complete projects in a timely manner.
Experience and Education: High school diploma or equivalent.
Knowledge of parts warranty and service.
1 year of warranty experience.
1-3 years in RV or automotive field.

Responsibilities

Receive and track all warranty return parts from technicians.
Catalog all parts as they come into warranty return area.
Communicate with warranty departments to determine part return requisitions.
Take pictures of the returned part and upload to the warranty picture server.
Package and create shipping labels for parts return.
Create and maintain a warranty tracker with parts information, tracking number, return date and any other relevant information.
Ship parts to manufacturer.
Discard returned parts that don’t require shipping to manufacturer.
Label and shelf warranty return parts.
Ensure all warranty parts are rotated in 30- or 60-days intervals.
Communicate effectively with manufacturer regarding warranty parts.
Ensure warranty parts are logged and shipped in a timely manner.
Provide coverage and/or assistance for other service & warranty staff if needed.
Other duties as assigned.