Warranty Clerk

CR England Inc•Lehi, UT

3d•$22 - $23•Onsite

About The Position

This position prepares, records, and submits warranty claims to the dealer and/or Original Equipment Manufacturer (OEM) and reconciles them accordingly This position will serve as the initial contact with vendors for warranty claims.

Requirements

Ability to work with office equipment, utilizing computers for majority of tasks and must be familiar with Microsoft Office suite of programs.
Knowledge of vendor OEM systems / suppliers
Knowledge of TMT
Capable of hearing, with our without correction, sufficiently to perceive normal speaking levels and receive detailed information through oral communication in order to facilitate meetings and work with internal customers and stakeholders by telephone and in person.
Position may involve kneeling, stooping, bending, pushing, lifting, carrying and moving objects that can weigh up to 25 pounds.
Capable of sitting at a desk for extended periods of time and working with computer equipment.
Capable of speaking, writing, and reading English well and possessing a good command of the language so that various types of communications may be conducted in English with people of various levels of education and capabilities.
Capable of visual acuity, with or without correction, sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.
High School Diploma or GED strongly preferred
Excellent organizational skills required.
Accuracy and attention to detail is essential.
Must have the ability to work on more than one assignment at a time with frequent interruptions, changes and/or delays.
Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
Must be able to handle incoming requests for assistance via phone and in person while working on other tasks.
Must remain professional in light of challenging situations that may occur in the location.

Responsibilities

Accurately and efficiently process all warranty claims in accordance with company policies
Process warranty claims on a timely basis for each dealer or OEM
Process all warranty paperwork to ensure proper documentation.
Verify criteria required by dealer or OEM
Reconcile all warranty receivables with payments through the appropriate accounting schedule.
File and maintain all service records as required by the warrantor.
Keep informed of all factory recalls and bulletins.
Keep company leadership informed of project priorities and any issues that may require their attention.
Work with other department leaders to establish goals, align priorities and define departmental processes.
Practice and observe safety rules and regulations and encourage others to do so at all times.
Always conduct yourself in a manner that reflects a positive, professional image. Must maintain a professional appearance in accordance with dress code policies.
Treat each individual with care, dignity, fairness, respect and recognition.
Work productively and collaboratively with direct supervisor and peers.
Display and encourage teamwork and willingness to be a problem solver.
Provide excellent customer service.
Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.
Must be able to work with office equipment, utilizing computers for majority of tasks.