Warranty & Administrative Clerk

Greeley Auto•Greeley, CO

4d•Onsite

About The Position

We are seeking an experienced Automotive Warranty Administrator to join our growing Chrysler Dodge Jeep Ram dealership. The ideal candidate is detail-oriented, organized, and knowledgeable in CDJR warranty policies and procedures , with a proven ability to process claims accurately and efficiently. This role is critical to ensuring timely reimbursement, compliance with manufacturer requirements, and smooth coordination between the service department and manufacturers.

Requirements

Previous automotive warranty administration experience required
Strong understanding of manufacturer warranty policies and claim submission processes
Proficiency with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack or similar)
Excellent attention to detail and organizational skills
Ability to work independently and manage multiple deadlines
Strong communication skills and a team-oriented mindset

Nice To Haves

Chrysler Dodge Jeep Ram (CDJR/Stellantis) dealership experience strongly preferred

Responsibilities

Process and submit warranty and extended service contract claims in a timely and accurate manner
Ensure all warranty claims comply with Chrysler Dodge Jeep Ram (Stellantis) policies and procedures
Review repair orders for completeness, accuracy, and proper documentation prior to submission
Track claim status, reconcile payments, and follow up on rejected or pending claims
Communicate with service advisors, technicians, and management to resolve claim discrepancies
Maintain up-to-date knowledge of warranty bulletins, policy changes, and factory programs
Prepare and manage warranty schedules, reports, and audits
Assist with manufacturer warranty audits and respond to audit findings as needed
Maintain organized and accurate warranty records in accordance with manufacturer and dealership standards