Warranty Clerk (20582)

LA MESA RV INC•Sanford, FL

2d•$18 - $20

About The Position

La Mesa RV A family owned and operated company, La Mesa RV was founded in 1972. Our original location was in La Mesa, California. We have recently relocated to Phoenix, AZ. Our business philosophy is: Customers and Employees are the most important people in the world. Putting this belief into practice has enabled James K, our founder, to guide LMRV on a path of growth and prosperity. LMRV has grown over the years to become one of the largest multi-location RV dealerships in the world and is recognized as a leader in the industry. Apply to LMRV!! We offer a lot of room to grow internally! LMRV is currently hiring a Warranty Clerk for our growing team. The ideal candidate is organized, reliable and efficient with RV, Automotive and Accounts Receivable experience. SUMMARY: Prepares, records, and submits warranty claims to Manufacturers and Distributors and reconciles accounts accordingly.

Requirements

Pre-employment screenings including background and drug test
Intermediate computer skills, including Microsoft Office (Word, Excel, PowerPoint)
Excellent communication skills written and verbal

Responsibilities

Process all warranty paperwork including claims to ensure proper documentation on a timely basis for each Manufacturer or Distributor.
Manage and monitor submitted claims for collection.
Ensure all required fields are entered in the Warranty log and comments are maintained as the claim progresses to payment.
Coordinate with the Warranty Assistant and Service Advisors to ensure all information required for claim submission is acquired, including pictures, pre-authorizations, invoices or defective part returns.
Report Warranty Claim problems directly to the Warranty Administrator, keeping them informed and updated on the status of problem claims or claim issues.
Verify criteria required by Manufacturer or Vendor and communicate with management and service employees to ensure your store understands the process for submitting a Warranty Claim and steps to complete them.
Reconcile all warranty receivables and follow up on payment status of outstanding claims.
Resubmit all rejected claims promptly or receive authorization to write them off from the Warranty Manager or Service Manager or respond to manufacturer claim feedback requests.
Arrange for parts to be shipped to Manufacturer, held for inspection or to be scrapped.
File and maintain all service records as required by the warrantor.
Keeps informed of all Manufacturer Recalls and Service Bulletins.
Does not allow warranty claims to age and become uncollectable.