Warranty Operations Coordinator

ZT Systems•Secaucus, NJ

12d

About The Position

The Warranty Operations Coordinator will be responsible for processing daily RMA (Return Merchandise Authorization) orders at a productive rate to meet SLAs (Service Level Agreements). They will be the main point of communication for customers by answering questions and resolving problems associated with the warranty process. The team member will work closely with the shipping, logistics, customer returns, procurement, and IT departments to ensure every order is processed and fulfilled on time. The role requires problem solving skills and an ability to identify improvements to the team’s processes.

Requirements

Associate’s degree (Bachelor’s degree preferred) or equivalent experience
2+ years relevant experience in order processing, customer service, or warranty operations
Basic computer skills, and the ability to anticipate risks and problems.
The ability to master tasks and the willingness to learn new ones.
Ownership and customer service focus.
An ability to change priorities in a fast-paced environment.
Experience with Microsoft Office products – mainly Outlook, Teams, and Excel.
Good written and verbal communication skills with a high level of professionalism.
The candidate must work well with a team of people who are committed to supporting the company’s high growth rate.
Strong organizational skills and attention to details.

Responsibilities

Process daily RMA requests to meet customer SLAs.
Coordinate with multiple departments to solve problems and support customer requirements.
Identify problems within the RMA order processing flow and suggest improvements.
Use various computer programs to monitor inventory levels versus order requests and communicate low levels with team members.
Follow up with both internal and external stakeholders to ensure all requests are resolved, using escalations when necessary.
Be flexible to support customer requirements in a positive manner to help the team meet its SLAs.
Identify recurring problems or delays and communicate the findings to affected parties.

Benefits

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about