Warranty Office Administrator

Thompson Auto Group • Nashua, NH

22h • Onsite

About The Position

MacMulkin Chevrolet-Cadillac, a dealership committed to excellence in customer service and automotive expertise, is seeking a highly competent and motivated individual to join our team as a Warranty Office Administrator. This role will manage the administrative lifecycle of service contracts and after-sale items.

Requirements

• Exceptional Organizational Skills
• Detail-Oriented
• Communication Skills
• Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office equipment.

Nice To Haves

• Automotive Experience Preferred but not required, we are willing to train the right individual.

Responsibilities

• Accurately processing of extended service and aftersale items to manufacturers.
• Handling the administrative process for the cancellation of various extended service contracts and other after-sales products, including calculating pro-rata refunds, coordinating with finance managers and third-party providers, and ensuring timely and accurate processing.
• Managing the documentation, submission, and tracking of extended service contracts, GAP insurance, and other ancillary products, ensuring all necessary paperwork is completed accurately at the point of sale, uploaded into the dealership management system, and registered with the respective providers.
• Serving as a liaison between the Service and Finance departments regarding service contract inquiries and claims status.
• Maintaining comprehensive and organized files, both physical and digital, for service contracts and cancellations.
• Assisting with internal and external audits to ensure compliance and accuracy of records.

Benefits

• Health insurance
• Employer matched 401(k)
• Dental insurance
• Vision insurance
• Paid time off
• Employee vehicle purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees