Warranty Manager

BIRKEYS FARM STORE • Bloomington, IL

3d • $70,000 - $90,000

About The Position

Provides operational support to Birkey's Parts and Service departments as it relates to warranty information and the warranty process.

Requirements

• Individual should have an Associates degree or its equivalent.
• Should be able to set work priorities and work independently in the absence of supervision and be able to understand and carryout oral and written directions.
• Must have the ability to maintain high degree of motivation in team members to retain focus of providing highest level of customer satisfaction.
• The individual should have 1 - 2 years of related experience, steady work record, and must be able to perform each of the essential position functions.
• Ability to get to and around the corporate office and store locations for various tasks.
• The employee would normally lift or move up to 10 lbs. and occasionally lifts or moves up to 50 lbs.
• Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.
• Ability to be on ones feet for extended periods of time.
• Ability to operate equipment or other power equipment as necessary.
• Must meet health assessment requirements.

Responsibilities

• Supervise and provide direction to staff including the arranging of work schedules, resolving personnel issues, and acting as backup when necessary.
• Maintain updated warranty manuals and materials and uses appropriate forms and supplies.
• Provides direction to Service and Parts staff on proper completion of Warranty Repair orders including records and storage of warranty parts.
• Submits warranty claims for repair orders in a timely manner.
• Advise Service Manager and Parts Manager on proper procedures for obtaining warranty credits on work orders as requested.
• Establish and monitor procedure for timely return of warranty parts to ensure appropriate credit, following up as necessary.
• Maintain file copies of all warranty claims submitted and log sheets for all Birkey's store locations showing warranty claims entered, subsequent credits and record of parts returned.
• Check the status of the warranty claims on a daily basis and follows up on the appeals.
• Provides onsite training to location technicians and service staff.
• Maintain and submit Labor rate change forms when necessary.
• Supervises and provides direction to assigned staff.
• Frequent travel required.
• Maintain a safe working environment and adhere to company safety program at all times.
• Perform other duties as assigned.
• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customers concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey's high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.
• This organization reserves the right to revise the essential position functions as the need arises.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree