Warranty Manager (1052)

DRB Homes • Ashburn, VA

1d

About The Position

Job Purpose: To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.

Requirements

• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Professional appearance and manner
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Customer service driven
• Must have home building experience in field work
• Displays a friendly, enthusiastic, respectful, and personable manner
• Must be proficient in Microsoft Office Suite
• Ability to work under pressure; organized
• Ability to multitask; coordinate numerous activities and groups of people
• Highly motivated; ability to work with minimal supervision
• Strong team player; works with diverse groups of people
• Commitment to customer service
• Ability to read and fully comprehend construction blueprints specifications and development plans
• 3-5 years’ experience in the residential construction industry as a Warranty Manager
• Must have a High School diploma or equivalent and successful completion of college courses in Residential Homebuilding Construction

Nice To Haves

• Prior customer service experience preferred

Responsibilities

• Respond to homeowner warranty work orders
• Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
• Determine if the company compensates service requests based on established company policies and procedures
• Identify and report to the Director of Production any potential home construction defects
• Approve service invoices and monitor service repair budgets
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED