Warranty Manager

Discovery Land Company•Hobe Sound, FL

1d•Onsite

About The Position

Atlantic Fields is seeking a Warranty Manager to join the Development & Construction Department. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees. This role will be located at one of Discovery Land Company’s locations: Atlantic Fields, set outside of Hobe Sound, FL.

Requirements

Minimum 5 years work experience in related field, preferably in luxury residential and/or commercial construction.
Able to work with different departments and answer the call to our member’s high expectations.
Have exceptional listening and communications skills.
Follow up and follow through consistently to deliver outstanding service.
Have excellent time management, organizational and scheduling skills.
Experience working in an environment with rapidly shifting priorities, demands and timelines.
Ability to listen and respond to specific requests as directed by stakeholders.
Ability to provide ongoing training in one-on-one sessions and small groups.
Ability to communicate effectively and professionally on multiple levels in written and verbal form.
Must be familiar with phases of horizontal construction, specifically residential.
Must be familiar with CSI cost-code divisions.
Competency with Microsoft Office Suite: Excel, Word, Project and, Visio.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.

Responsibilities

Manage and coordinate all deliveries, service repairs with contractors, vendors and possibly with members.
Maintain, ensure, inspect, and follow up completion of all service repairs.
Hold contractors accountable for results.
Collaborate with Project Engineers and possibly members on how to maintain their homes, as well as communicating what items are not warrantable.
Managing multiple projects, deadlines, finances, quality assurance in regards to project and service items.
Responsible for achieving high levels of customer satisfaction.
Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment.