Warranty Manager

Red Cedar Capital Partners•Charlotte, NC

4d•$80,000 - $95,000•Onsite

About The Position

We are seeking a dedicated and professional Warranty Manager to join our team. In this role, you will be responsible for addressing post-construction customer concerns, ensuring that all warranty requests are managed efficiently and resolved to the highest standard. The ideal candidate will have a strong understanding of construction processes, exceptional customer service skills, and the ability to coordinate repairs and service requests with internal teams and subcontractors. This role requires excellent organizational skills, attention to detail, and a positive, solution-oriented mindset. As a Warranty Technician, you'll be the key point of contact for homeowners, ensuring their satisfaction through timely communication and follow-up on all warranty items. This is a fast-paced, dynamic position where embracing change and maintaining a positive, professional demeanor is essential.

Requirements

Minimum of 2 years of experience in a customer service or similar role, preferably in the home construction industry
Detail-oriented & highly organized
Excellent communication and interpersonal skills
Self-motivated and able to adhere to a schedule
New construction or builder experience preferred
Customer Focused, composed, patient, and approachable
Problem solver
Minimum High School Diploma or equivalent required
Possess a valid Driver’s License and vehicle insurance and willingness to travel locally as needed.
Clean background

Nice To Haves

Highly organized and detail-oriented, capable of managing complex projects with multiple moving parts.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, subcontractors, and customers.
Problem solver with a proactive attitude, capable of anticipating issues and addressing them before they impact project timelines or budgets.
Self-motivated and results-driven, with a demonstrated ability to work independently and in a fast-paced environment.
Embrace change and varying
Knowledge of construction processes
Team player

Responsibilities

Customer Interaction & Service Requests: Obtain and review service requests from homeowners, scheduling appointments to assess warranty-related items. Meet with homeowners to discuss and understand their concerns regarding post-construction issues. Serve as the primary point of contact for homeowners regarding warranty issues. Provide timely and professional responses to inquiries and concerns
Work Coordination & Scheduling: Coordinate with subcontractors, trades, and internal teams to schedule repair work needed to address homeowner concerns. Ensure timely and effective completion of all work.
Issue Resolution & Follow-Up: Ensure all warranty issues are addressed to the homeowner's Follow up on completed work, performing inspections as necessary to confirm quality and compliance with company standards.
Documentation & Reporting: Maintain detailed records of service requests, completed work, and communication with Provide regular updates to management and ensure all warranty requests are resolved within designated timelines.
Quality Assurance & Continuous Improvement: Conduct inspections to identify areas of improvement and ensure that completed repairs meet the company's standards for Provide feedback to the construction team to help prevent future warranty issues.
Customer Satisfaction: Maintain a professional, positive, and courteous demeanor when interacting with homeowners, addressing their concerns efficiently and with empathy.
Adaptability & Problem-Solving: Embrace changes in schedule or demand, demonstrating flexibility and a proactive approach in solving problems as they
Team Collaboration: Work closely with construction teams, subcontractors, and management to ensure smooth resolution of all warranty claims and enhance the overall customer experience.
Other duties as