Warranty Data Analyst

Volkswagen AG•Ajax, ON

1d•CA$90,000 - CA$110,000•Hybrid

About The Position

Reporting to the Manager of Warranty, this position is responsible for supporting the business by transforming warranty data into actionable insights that drive effective claims review, cost management activities, and overall warranty cost reduction. The role analyzes large volumes of claims, diagnostic, and component data to identify emerging issues, cost drivers, and patterns in dealer behavior. Working closely with the Warranty Systems Specialists, this position helps define and implement measures that prevent incorrect or non-compliant claim submissions. The analyst develops intuitive dashboards and reporting tools, using Tableau/Power BI, and advanced data modeling techniques, to support the Warranty Manager and Claims Adjusters with timely, accurate, and meaningful information. This position plays a critical role in enabling data-driven improvements and ensuring the continued effectiveness and integrity of the organization’s warranty programs.

Requirements

Post-Secondary education in a related field required
2+ years experience in a role handling data analytics
Robust understanding and experience using MS Office suite programs
Tableau and/or Power BI experience
Analytical and conceptual thinking and problem solving abilities
Exceptionally strong English communication skills - interpersonal, presentation and written
Highly organized individual with a strong attention to detail
Experience working in a fast-paced corporate environment

Nice To Haves

SAP Business Objects experience preferred

Responsibilities

Collect, clean, and prepare warranty data for analysis.
Present learnings from warranty data analysis, including controls to prevent future incorrect payments.
Develop and distribute management reports for warranty expense and run month end warranty costs report.
Create daily, weekly, and monthly prompter reports with insights about potential claim adjustments/cancellations.
Develop, maintain, and enhance interactive warranty dashboards using Tableau and/or Power BI, ensuring clear visualization of KPIs, trends, and cost drivers.
Monitor costs continuously to identify opportunities for claims review and coordinating with teams to improve dealer behavior and claim quality.
Generate warranty reports to support business decision making.
Create warranty cost forecasts and accrual models using historical patterns and predictive analytics.
Maintain data integrity across warranty systems and related databases.
Support system enhancements, data migrations, and integration projects.
Support Warranty Operations with performance insights and policy optimization.
Create and maintain complex Excel spreadsheets to manage warranty data and automate manual processes.
Monitor and analyze dealership behavior towards warranty claiming.
Report development of dealership KPIs for dealership monthly performance related to warranty.
Communicate findings to leadership through clear visualizations and presentations.
Compile dealer audit data and provide insights to the training academy for Warranty training.

Benefits

Competitive compensation and comprehensive benefits
Opportunities for growth and development
A flexible, collaborative work culture
The chance to work with innovative Volkswagen and Audi vehicles
Health Insurance Coverage: We offer comprehensive health, dental, and vision insurance, including a flexible plan to ensure employees and their families have access to quality healthcare tailored to their needs.
Health Spending Account: Extra support for your wellness needs.
Retirement Plans & Savings: We offer a competitive defined contribution retirement plan and a generous savings match to help employees prepare for their future
Compensation: We recognize individual contributions and share company success through our Bonus & Merit Program, fostering a pay-for-performance culture
Vehicle Leasing and Purchase Programs: Employees and eligible family members can lease up to four vehicles annually at discounted rates, providing convenience and cost savings.
Work Environment: Our facility inspires creativity and productivity, fostering an empowering hybrid work environment (where applicable) allowing employees can perform at their best.
Personal Days: We value work-life balance and offer personal days for your discretion, whether for personal reasons, recharging, or celebrating important holidays or events.
Volunteer Days: These days allow employees to support meaningful charities aligned with our values and social responsibility.
Company Designated Holidays: We recognize the importance of celebrating the holiday season with our team. Therefore, we reserve specific company holidays in December to ensure employees can enjoy the festivities.
Wellness Programs: We prioritize our employees’ holistic well-being through initiatives like discounted gym memberships and mental health resources to support physical, mental, and emotional health.
Tuition Reimbursement: Part of our commitment to employee growth, this benefit covers approved course expenses to support ongoing education and long-term career development.