Warranty Customer Service Clerk
About The Position
Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. The Herff Jones Customer Service team is looking for a Warranty Customer Service Clerk to join our HJ Family. This position includes responsibility for the processing of ring repairs from HJ Sales Partners and customers and insuring the completeness, timeliness and correctness of orders through Data Processing.
Requirements
- High school diploma/ GED equivalent suggested.
- Ability to read and write in English is required.
- Strong communication skills: Communicating effectively with others to help identify and resolve any needs of the customer & partners.
- Excellent organizational and record keeping skills are critical.
- Proficient computers skills
- Ability to establish priorities and work independently.
Responsibilities
- Answer incoming phone and emails inquiries for warranty department
- Answering Zendesk ticket inquiries within KPI expectations
- Opening warranty packages from customer
- Inputting warranty customer information into Zendesk upon receiving
- Editing of Hardcopies for production team to receive
- Monitoring of repair matrix locations
- Data entry for rings needing repair
- Data entry for rings needing to be remade
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
