Warranty Coordinator

Husqvarna • Charlotte, NC

24d • Remote

About The Position

Provides a primary key role in processing warranty claims. Adheres to company warranty policies and procedures to keep overall warranty expenses within specified company metric. Manages daily warranty approvals, denials, customer claim inquiries, warranty parts return, and warranty data reports. What You Need to Know: • Process all customer warranty claims, provide daily performance reports. • Draft Policies and Procedures and update Flat Rate Manual • Makes decisions on approving and denying warranties submitted that do not meet company guidelines. • Answer and respond to dealers, distributor, and retailers based inquiries relating to proper application of warranty through Husqvarna and / or responsible component suppliers • Document all dealer communications in the Husqvarna CRM software • Sets up various types of warranty reports using the Reporting Tool for Production, Engineering and Product Management. (All Brand's) • Assist with Warranty Administration Training and develop / or revise written work instructions for warranty systems. • Develop and implement process improvements in Warranty Processing and Warranty Administration to improve efficiency and overall customer experience.

Requirements

• High School diploma or equivalency
• Combination of a minimum of 3 years education and warranty experience
• 1 or more years of Call Center Experience
• Ability to interpret technical manuals and illustrated parts list
• Possess strong mechanical troubleshooting abilities in engines, cutting systems, and power transmission systems
• Strong problem-solving, troubleshooting skills with 2 Stroke and 4 Stroke engines
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to understand practical mechanical problems and deal with a variety of variables in conversational situations.
• Must be proficient Level II or Level III Microsoft Excel and Word program
• Strong computer skills in AS400 functions, Microsoft Office, and the ability to master internal computer programs, including but not limited to “Data Warehouse”.

Responsibilities

• Process all customer warranty claims, provide daily performance reports.
• Draft Policies and Procedures and update Flat Rate Manual
• Makes decisions on approving and denying warranties submitted that do not meet company guidelines.
• Answer and respond to dealers, distributor, and retailers based inquiries relating to proper application of warranty through Husqvarna and / or responsible component suppliers
• Document all dealer communications in the Husqvarna CRM software
• Sets up various types of warranty reports using the Reporting Tool for Production, Engineering and Product Management. (All Brand's)
• Assist with Warranty Administration Training and develop / or revise written work instructions for warranty systems.
• Develop and implement process improvements in Warranty Processing and Warranty Administration to improve efficiency and overall customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED