Warranty and Service Invoice Coordinator

Milton CAT•Londonderry, NH

2d•$25

About The Position

Milton CAT is seeking a detail-oriented and organized Warranty and Service Invoice Coordinator to join our Service team. In this role, you will be responsible for all post-repair administrative functions to ensure timely and accurate customer invoicing. You'll receive completed service work orders from Service Supervisors and handle tasks such as warranty processing, standard job segmentation, parts returns, technician service report validation, and invoice finalization. Success in this role requires a strong attention to detail, comfort working with multiple systems, and the ability to collaborate closely with colleagues. Starting Pay: From $25.00 an hour, based on location and experience. Why join Milton CAT?Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines, and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths. Whether you’re looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you. Join an exceptional team that cares about you and invests in your future. Our excellent benefits include: Paid Time Off + 8 company-paid holidays Medical, Dental, and Vision insurance options for employees and their families Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement – available to FT employees with 1 year+ of service Safety and Wellness Program Employee Referral Program

Requirements

High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and standard office software (Word, Excel, etc.).
Strong written and verbal communication skills.
Attention to detail with high levels of accuracy.
Problem-solving skills and basic math ability.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast-paced service environment.

Responsibilities

Review service call segments to ensure all service data is complete and accurate.
Examine segments for any warranty or goodwill overrides.
Verify proper parts usage or return according to job descriptions.
Finalize and issue invoices promptly and accurately.
Monitor service calls status and ensure they are progressing to closure and billing.
Manage warranty claims through their lifecycle, ensuring proper invoicing and reimbursement.