Warranty Coordinator

Precision Inc • Pella, IA

7d

About The Position

The SAR/CSP Coordinator plays a critical role in supporting customer satisfaction and operational efficiency by managing service adjustment requests and coordinating corrective processes related to product returns and rework. This position ensures timely resolution of customer concerns, accurate inventory adjustments, and alignment between departments including Quality Control, Sales Ops, Scheduling, Manufacturing, Engineering, Shipping, Accounting, and Inventory Management. Through strong problem-solving, communication, and cross-functional collaboration, the coordinator upholds company standards and customer relationships while protecting business interests.

Requirements

• Excellent communication skills are required. Must enjoy working as an integral team player and also individually when necessary. Must have the ability to work with dissatisfied customers and make them feel like they are important and address their request in the most professional manner possible.
• Possess strong systems knowledge and/or the ability to learn all systems related to the successful execution of these responsibilities to include a firm understanding of shipping and receiving capabilities and logistics.
• Possess strong product knowledge and a complete understanding of the sale of a PPI product from design, to quote, to order, to manufacturing and to shipping.
• Must have the capability to process customer quotations for PPI products as well as the ability to process orders / replacement orders.
• Required to process service adjustment requests (SAR’s) to include coordinating / working closely with the following departments: Inventory Control, Accounts Receivable, Accounts Payable, Shipping and Receiving, Field Applications Engineering and Quality Control.
• Required to coordinate rework of CSP’s once they have arrived at the facility to be reworked. This includes working with manufacturing to ensure all products are properly inspected, the inspection reports are passed on to the customer and the rework quotes have been updated as necessary before going quote to order.
• Knowledge of the debit/credit system.
• Possess good negotiating skills, specifically to be used to resolve customer issues in a manner sufficient to meet customer expectations.
• Continually participate in additional training related to the job.
• Process RGA’s from start (creation) to finish (close out) following established RGA procedures.
• Process CSP’s from reception of order to finish (shipping) following established CSP procedures.
• Perform extra assignments in other areas and related task assignments in the work area.
• Regular, consistent attendance.

Nice To Haves

• Notary (Beneficial, but not required)

Responsibilities

• Receive all Service Adjustment Request, find solutions in the best interests of the company while maintaining good relationships with the customer.
• Manage Return Goods Authorization’s (RGA’s) and (CSP) Rework pulleys upon arrival at the plant.
• Coordinates with inventory control management regarding inventory adjustments.
• Works with accounts receivable regarding debits and credits and accounts payable regarding associated invoices that need to be paid.
• Coordinates regularly with shipping and receiving regarding resolution of shipping errors and coordination of products to be returned to PPI.
• Works with Field Application Engineering regarding resolution of application associated issues.
• Works with Unit and Bulk product engineers regarding technical assistance, prints, part numbers, CSP rework, etc.
• Partners with Quality Control regarding associated issues requiring corrective action, preventive action, or a combination of the two.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree