Warranty Coordinator

Megatel Homes•Dallas, TX

6d•$60 - $65•Onsite

About The Position

Build your future with one of the fastest‑growing homebuilders in Texas. At Megatel Homes, we’re driven, ambitious, and committed to delivering exceptional experiences for our homeowners—and we’re looking for a Warranty Coordinator who shares that same energy. If you thrive in a fast‑paced environment, enjoy helping people, and want to be part of a supportive, high‑performing team, this is an opportunity to grow your career with a company that’s truly on the rise. What You’ll Do As a Warranty Coordinator, you’ll be the central point of communication between homeowners, warranty representatives, and vendors. Your work ensures that warranty requests are handled efficiently, accurately, and with exceptional customer care

Requirements

Previous warranty experience
Strong organizational skills and the ability to follow established processes
Professionalism and composure under pressure
A collaborative mindset and ability to work well within a team
Excellent communication and customer service skills

Nice To Haves

Residential warranty experience preferred

Responsibilities

Manage administrative tasks related to warranty requests, ticket creation, and documentation
Communicate with homeowners regarding inquiries, complaints, and warranty status updates
Coordinate with internal teams to prioritize and execute warranty requests
Maintain a positive, empathetic, and professional approach in all interactions
Track, report, and monitor warranty requests to ensure timely resolution
Accurately document all actions and updates in required systems
Serve as a liaison between homeowners, warranty reps, and vendors
Support the department head with thorough processing of inquiries
Review voicemail and email, identify emergencies, and determine next steps
Create warranty tickets and distribute them to customers, warranty reps, and area managers
Respond to homeowner questions and concerns
Schedule homebuyer orientations
Support field teams with final walk requests, color sheets, and additional documentation
Run open warranty reports and follow up with warranty reps as needed
Research invoices to determine warranty coverage or vendor back charges
Close out sign‑offs and maintain accurate house file documentation
Return all calls by end of day
Perform additional tasks as assigned by management
Run weekly open warranty reports for Area Manager meetings
Run completed warranty reports for each warranty rep for approval and payroll submission