Part-Time Warranty Coordinator

True Homes•Monroe, NC

About The Position

The Part-Time Warranty Coordinator is responsible for supporting the scheduling, client communication, and coordination of the warranty team to ensure that each clients experience, during their warranty period and courtesy services on their home, meets or exceeds a uniquely exceptional experience. The Warranty Coordinator acts as an advocate for our clients and represents True Homes with the highest level of integrity, character, professionalism, and ethics.

Requirements

High school diploma or GED required
One to three years of call center, customer service, and administrative background required
Professional phone etiquette required
Excellent attention to detail
Strong communication skills, written, and verbal skills
Strong organizational skills
Ability to work in a fast-paced environment
Comply with all company policies and procedures
Demonstrate the qualities and character traits as defined in the True Difference
Must be able to remain in a stationary position 75% of the time
Associate needs to occasionally move about the office to access file cabinets, office equipment, etc.
Constantly operates a computer and other office equipment

Nice To Haves

Residential construction background preferred

Responsibilities

Serves our markets where homes under warranty do not exceed 350 closings
Owns the client experience, communications, and expectations from closing through warranty period
Responds to clients, trade partners, and internal team members in a timely manner
Takes part in ongoing training and knowledge-based tasks to ensure that they are providing accurate information to clients as well as trade partners
Triages simple client concerns and directs to appropriate trade partner for repair
Follows up with clients and trades to ensure completion of services is timely, correct, and permanent
Follows all processes and administrative procedures consistently, completely, and accurately
Practices True Lean culture to eliminate waste
Maintains multiple calendars and assists with scheduling
Documents all client requests and concerns
Performs other duties as needed or required
Completes required training and assessments by required deadline
Documents and distributes all service requests immediately and consistently
Receives Client Satisfaction ratings that meets or exceed company standards