Warranty Rep
About The Position
Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. Under general supervision, evaluates and processes basic warranty claims and product registrations. Supports customers and homeowners by phone and e-mail. Provides customer service for questions related to warranty and product registration. Reviews less complex warranty claims independently. Efficiently handles simpler, routine special projects and reports Refers more complex situations to higher authority for review and reconciliation. Able to meet SLA requirements.
Requirements
- Requires a high school diploma or an equivalent combination of education and experience.
- Excellent written and verbal communication skills.
- Requires a working knowledge of products and parts.
- Must have developing knowledge of warranty review processes.
- Ability to navigate SAP and other relevant applications.
Responsibilities
- Evaluates and processes basic warranty claims and product registrations.
- Supports customers and homeowners by phone and e-mail.
- Provides customer service for questions related to warranty and product registration.
- Reviews less complex warranty claims independently.
- Efficiently handles simpler, routine special projects and reports
- Refers more complex situations to higher authority for review and reconciliation.
- Able to meet SLA requirements.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
