Warranty Coordinator

Velocity Restorations • Pensacola, FL

4d

About The Position

As a Warranty Coordinator at Velocity, you will be responsible for managing and resolving all customer warranty claims. You will work closely with customers, production, and engineering to investigate issues, identify root causes, and help implement solutions that improve product quality and reliability. This role requires a detail-oriented, customer-focused individual with strong problem-solving skills and the ability to balance customer satisfaction with company warranty policies.

Requirements

• Must be reliable and trustworthy.
• Must be available after hours, on weekends, and holidays as needed, with demonstrated commitment to responding to the customer within defined and acceptable response-time windows.
• Proficient computer skills including Microsoft Office and Google Suite; CRM experience is essential.
• Professional verbal and written communication skills.
• Friendly, professional demeanor with a positive attitude.
• Strong attention to detail, accuracy, and follow-through.
• Ability to work independently with minimal supervision.
• Ability to thrive in a fast-paced environment.
• Ability to maintain confidentiality.
• Ability to work overtime if needed.
• Reliable transportation to and from work.
• Pre-employment drug screen and background check required.
• High school diploma or equivalent.
• Previous experience handling warranties and other customer service needs.

Nice To Haves

• Previous automotive experience, preferably in a highly technical or parts-related field preferred.

Responsibilities

• Receive, review, and document all incoming warranty claims in a timely and professional manner.
• Serve as the primary point of contact for customers regarding warranty-related questions, concerns, and updates.
• Clearly explain warranty coverage, limitations, and resolution steps while balancing customer satisfaction with company policy.
• Maintain consistent, proactive communication with customers throughout the warranty resolution process.
• Coordinate with production, engineering, and technical staff to investigate warranty claims and determine root causes.
• Review vehicle build records, parts information, and service history to support accurate claim evaluation.
• Recommend appropriate repair paths or resolutions in alignment with Velocity warranty standards.
• Ensure warranty repairs are completed correctly, efficiently, and to Velocity quality expectations.
• Coordinate warranty repairs with approved third-party service centers.
• Ensure service partners understand scope, expectations, and documentation requirements for warranty work.
• Review completed repairs for quality, accuracy, and compliance before closing claims.
• Identify recurring issues, defect trends, and systemic concerns across warranty claims.
• Collaborate with engineering and production teams to support corrective actions and process improvements.
• Assist in implementing design, engineering, or process changes aimed at preventing repeat warranty issues.
• Provide feedback loops that support long-term product quality and reliability improvements.
• Maintain accurate and complete records of all warranty claims, communications, resolutions, and costs.
• Track warranty activity, timelines, and outcomes using CRM and internal systems.
• Prepare reports and insights related to warranty volume, trends, and cost impact for leadership review.
• Ensure all warranty activity complies with Velocity policies and applicable regulations.

Benefits

• Health & Wellness: Health, Dental, Vision, Life, Disability, and Aflac available after 60 days
• Retirement: 401(k) with company match after 6 months at next enrollment period
• Paid Time Off: Paid time off and paid holidays
• Additional Perks: Company-sponsored events, tool program, merchandise discounts, friendly team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED