Warranty Coordinator

Taylor Morrison • Houston, TX

1d

About The Position

As a Warranty Coordinator working for Taylor Morrison you will be responsible for providing support to the division’s Warranty team. You will generate reports and schedule appointments for the Customer Service Representatives all while providing spectacular customer service.

Requirements

• High School Graduate and have a minimum of 1 year of current or recent experience in a customer service-related position with 6 months experience in residential construction preferred
• Experience working with warranties preferred
• Ability to work evenings and some overtime required
• BuildPro system experience helpful
• High school degree or equivalent required
• Excellent communication and organizational skills
• Problem solving skills

Nice To Haves

• BuildPro system experience helpful
• Experience working with warranties preferred

Responsibilities

• Gain competence on input of data into BuildPro
• Gain competence of Taylor Morrison procedures for conducting home reviews
• Gain competence in understanding the Taylor Morrison Warranty program and Homeowner Maintenance requirements
• Provide a high level of service to our customers and Warranty team using guidelines established in Taylor Morrison’s 1-Year Warranty program
• Gain competence in Build-Pro to help Superintendents and Subcontractors with information retrieval
• Input and Dissemination of Warranty tickets and Home Reviews into BuildPro and then distribute to appropriate personnel for completion
• Maintain office files
• Handle all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
• Administer Taylor Morrison’s 10 Year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
• Provide weekly tracking of all outstanding warranty work orders to the field, and update as required
• Process check requests for Building Permits and prepare Permit submittals and applications
• Complete Customer Service Requests timely and accurately
• Order, update and distribute construction related forms
• Prepare and submit building permits
• Perform other duties as assigned

Benefits

• Competitive Compensation
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED