Warranty Coordinator

Mustang Cat • Houston, TX

3d

About The Position

Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
🛠️ Now Hiring: Warranty Coordinator
(Warranty Processing | Customer Support | Service & Parts Operations)
Are you detail-oriented and experienced in warranty processing? Mustang Cat is hiring a Warranty Coordinator to support the timely, accurate, and efficient submission of warranty claims. In this role, you’ll interpret job folders, work within Caterpillar systems, and ensure warranty documentation is completed correctly to support internal teams and customers.
If you enjoy problem-solving, accurate documentation, and customer support in a fast-paced environment, this is a great opportunity to grow your career with a trusted industry leader.
💡 Why Join Mustang Cat’s Service Team?
We’re more than just machines—we’re the people behind the performance. Mustang Cat offers:

Requirements

• High school diploma or equivalent
• 2+ years of warranty-related experience, or related experience in construction, engine, or technical fields
• 1–2 years of data entry experience with working knowledge of Microsoft Office
• Basic computer skills using Word, Excel, and Outlook
• Ability to lift up to 50 lbs
• Strong teamwork skills, attention to detail, and self-motivation
• Excellent customer service and communication skills

Responsibilities

• Interpret job folders to prepare timely, accurate, and efficient warranty claims
• Use Caterpillar systems including SIS, DBS, SIMSI, and SIB to research and process claims
• Document requested parts and prepare all “Send It Back” Cat parts returns and shipments
• Register new machine and engine warranty coverage and maintain delivery records
• Respond quickly and accurately to warranty-related questions
• Perform routine accounting and clerical functions, including posting charges to work orders
• Verify and balance credit card statements
• Resolve warranty issues for shops, customers, and other Cat dealers
• Maintain organized records and follow established warranty procedures

Benefits

• Great Work-Life Balance
• On-Premise Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits – Medical, Dental, Vision
• 401(k) Employer Match
• Paid Vacation, Sick Time & Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees