Warranty Coordinator / Project Assistant
About The Position
Warranty Coordinator/Project Assistant Cypress Homes, Inc. -- Appleton, WI (local travel required) We build more than homes, we build trust. If you're the kind of person who loves solving problems, rolling up your sleeves, and making homeowners smile, this is the perfect launching-pad role in residential construction. You'll be the steady, reassuring presence for our new homeowners and a helping hand for our construction team. Half your time is customer-focused warranty coordination; the other half is hands-on project support on active job sites. No two days are the same, but every day ends with the satisfaction of knowing you kept a project moving and a customer happy.
Requirements
- Solution-focused fixer who stays cool under pressure and hates leaving things unfinished
- True team player. You're just as happy swinging a hammer or touching up paint as you are scheduling subs and reassuring homeowners every step of the way
- Comfortable with basic hand tools and willing to do minor repairs yourself
- Excellent communicator (written and in-person) with a service-first mindset
- Valid driver's license and clean record (you'll drive a company vehicle for deliveries and service calls)
- 1 to 3 years in residential construction, warranty/service, or customer-facing roles is great, but the right attitude and aptitude beat years of experience every time
Responsibilities
- Partner with Project Managers on pre-closing punch lists and final homeowner walk-throughs
- Own the warranty process from start to finish.
- Respond quickly to homeowner emails, diagnose issues onsite, coordinate the right trades, perform small carpentry/paint/plaster repairs yourself when possible, and keep everything tracked in construction management software.
- Keep job sites clean, run materials and permits, stage model homes, and jump in wherever the team needs an extra set of hands
- Spot quality or safety issues and speak up -- we celebrate "see something, say something"
- Build real relationships with homeowners, trades, and teammates so problems turn into solutions fast
Benefits
- Paid holidays
- generous PTO
- 401k with company match
- Health, Dental, Life, Short-term and Long-term Disability Insurance, and AD&D Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
