Warranty Coordinator II

Hussmann International, Inc • Irvine, CA

36d • $24 - $41 • Hybrid

About The Position

Warranty Coordinator II Who We Are: Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that's here to stay! With our company's history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/. Job Summary: Primary contact to internal and external customers for resolving issues, requests, claims processing and communications related to warranty. Liaison to Ramco developers for configuration of Warranty Management Business Process. Serve as single point of contact for training, troubleshooting, and resolving warranty issues for PAC.

Requirements

• Demonstrated strength in ERP System configuration and administration.
• Advanced knowledge of MS Office suite applications i.e. Excel, Access, PowerPoint and Word
• Demonstrated capability to communicate effectively with internal and external customers and a diverse range of organizations.
• Knowledgeable of databases and data manage process.
• Knowledgeable of aircraft maintenance and repair industry and IFE equipment.
• Proven experience using judgment in resolving issues or in making recommendations.
• Excellent interpersonal skills and ability to interact with staff at all levels.
• Ability to multi-task and independently perform in schedule-driven environment.
• Ability to use professional concepts and judgement; applies company policies and procedures to resolve a variety of issues.
• Ability to work with minimal instruction on day-to-day task and with general instructions on newly introduced assignments.
• Associates degree (business or technical field preferred).
• 4-6 years of experience in warranty administration.
• Experience using ERP system (i.e. Oracle, SAP, Ramco).
• Ability to pick up returned parts in any PAC location as needed.
• Ability to travel 10% of the time to interface with Panasonic worldwide organization.

Nice To Haves

• Experience in Power BI, Tableau preferred.

Responsibilities

• Communicate with external and internal customers on all matters pertaining to warranty.
• Handles most complex warranty claims, issues, requests.
• Manage ERP tables related to repair service life cycle, warranty terms, and fleet data.
• Provide single point of contact for Warranty Management and ERP system warranty module issues.
• Create/Manage databases and prepare accurate reports.
• Support ad hoc projects.
• Train, coach, advise team members and internal/external customers.
• Create/Manage work instructions, policies.

Benefits

• Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company-paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.
• Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
• 401K with 50% match on up to 8% contribution, full vested from day 1
• Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employees, spouse, and child, AD&D Insurance, Long-term and Short-term Disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree