Warranty Claims Specialist

CSM COMPANIES INC GROUP • Madison, WI

1d • Onsite

About The Position

The Warranty Claims Specialist works as a liaison between the corporate warranty department and branch locations to file warranty claims and manage those claims through final resolution of payment.

Requirements

• Associate’s degree (AA) in office related field or comparable work experience
• Three to five years related experience; general office or accounting experience preferred
• Ability to demonstrate orấp display office protocols to staff and other departments
• Must be highly organized, detail oriented and results driven
• Ability to prioritize and handle numerous tasks simultaneously
• Effective written and oral communication skills
• Computer skills with an emphasis on word processing and spreadsheet programs
• Ability to sit, stand, bend, kneel, stoop and lift/move up to 25lbs. on a regular basis
• Ability to work in an environment to include 8–10-hour days, and flexibility to extend working hours when necessary
• Customer Focus: Actively looking for ways to identify customer needs. Then efficiently and effectively addressing those needs.
• Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.
• Teamwork: Working cooperatively in a professional demeanor to complete work assignments.
• Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures.
• Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible.
• Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.
• Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.

Nice To Haves

• Reporting system experience, including Microsoft Power BI experience is a plus, but not required

Responsibilities

• Administratively support centralized warranty claims processing
• Foster effective and timely communication between all branches and corporate warranty department
• Communicate and coordinate with supervisor on processing issues
• Overall responsibility for data entry upkeep and maintenance of warranty claims

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree