Warranty Claims Representative I

AAON, Inc. • Tulsa, OK

2d • Onsite

About The Position

This role involves managing the manual claims process for entry into the warranty website, processing and maintaining warranty paperwork to ensure proper documentation and criteria for claims. The representative will deliver a high level of customer service, enter accurate information for warranty claims, work with customers and internal staff on RGA and RGA billing, ensure customer satisfaction, and provide professional customer support. Additionally, the role includes order entry to support other departments as needed and general clerical duties.

Requirements

• High school diploma or general education degree (GED).
• Experience in customer service or a related field.
• Ability to stay calm when customers are stressed or upset.
• Ability to enter orders to provide support to other departments as needed.
• Strong organizational skills.
• Strong customer communication and customer service orientation.
• Ability to execute multiple tasks simultaneously under time pressure.
• Ability to communicate effectively in writing and verbally.

Nice To Haves

• HVAC industry experience helpful.

Responsibilities

• Manage manual claims process for entry into warranty website.
• Process and maintain warranty paperwork to ensure proper documentation and criteria for claims.
• Deliver a high level of customer service to exceed customer needs consistently.
• Enter accurate, valid, and complete information for warranty claims.
• Work with customers and internal staff on RGA and RGA billing.
• Ensure customer satisfaction and provide professional customer support.
• Perform order entry to provide support to other departments as needed.
• Assist with any clerical duties.
• Process claims in high volume times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED