Warranty Claim Assessor

MSX International • Jacksonville, FL

20d • Onsite

About The Position

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

ESSENTIAL DUTIES AND RESPONSIBILITIES Review warranty documentation for the purpose of validating dealer warranty claims Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor Track status of a claim under review from submission through completion Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service Escalate unresolved issues to manager Track claim payment system for potential issues and review by Client’s claim systems team Manual review and validation of claims and/or pre-authorization requests submitted by the dealer network Validation of requests for repairs by the dealer network On-site at customer offices close to Jacksonville, FL airport.

WORK ENVIRONMENT Office environment The noise level in the work environment is usually moderate Monday – Friday; regular office hours

Requirements

• Minimum 5 years automotive technical background with Mercedes-Benz is strongly preferred
• ASE certification current is preferred
• Working experience with automotive dealership operations processes or similar business is preferred
• Experience with assessing automotive warranty and service contract claims in a dealership environment is preferred
• High school diploma or General Equivalency Diploma (GED) is required
• Computer literacy, especially MS365, Outlook, Excel, Word and Teams is required
• Full professional proficiency in English is required
• Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required
• Job requires analyzing information and using logic to address work-related issues and problems
• Call, video, email, message and communicate with dealers and co-workers
• Carry sizeable amounts of paper documents
• Organize and archive information both physical and electronic format

Nice To Haves

• Minimum professional proficiency in Spanish is preferred

Responsibilities

• Review warranty documentation for the purpose of validating dealer warranty claims
• Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims
• Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor
• Track status of a claim under review from submission through completion
• Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service
• Escalate unresolved issues to manager
• Track claim payment system for potential issues and review by Client’s claim systems team
• Manual review and validation of claims and/or pre-authorization requests submitted by the dealer network
• Validation of requests for repairs by the dealer network

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees